Merchills Pre-Owned iPhone Warranty & After-Sales Policy

At Merchills, we take pride in offering 100% authentic pre-owned iPhones, carefully tested and certified by our engineers. Our comprehensive warranty and return policies ensure customer satisfaction while maintaining high product quality standards.

📌 Warranty Coverage

✅ One-Year Store Warranty

• Covers hardware defects and functional issues not caused by misuse.
• Includes Face ID, touchscreen responsiveness, speaker, microphone, camera, and connectivity issues.
• If a defect occurs within the warranty period, we will repair or replace the device at no extra charge.

Not Covered Under Warranty

• Cosmetic wear (scratches, scuffs, discoloration from normal use).
• Accidental damage (cracks, liquid exposure, impact damage).
• Tampering (warranty is void if screws are removed, unauthorized repairs are attempted, or components are modified).
• Battery degradation from normal use over time.
• Software-related issues caused by third-party apps or updates.

📌 Before issuing any repair or replacement, our engineers will thoroughly inspect the device to verify eligibility.

📦 Return & Exchange Policies

🛡 Seven-Day Return Policy (For Unused Devices Only)

• Customers may return the device within seven (7) days of purchase if they are unsatisfied.
• The device must be in the same condition as received, including:
• No signs of use, damage, or tampering.
• All accessories and packaging must be intact.
• If the return is approved, customers may receive a refund or store credit.
• Return shipping fees will be covered by the customer unless the return is due to a factory defect.

🔄 14-Day Exchange Policy (For Unused & Untampered Devices Only)

• Customers may exchange the iPhone for a different model within 14 days, provided that:
• The device has not been used beyond initial inspection.
• The phone shows no signs of damage, scratches, or repairs.
• All accessories and original packaging are included.
• If exchanging for a higher-priced model, the customer must pay the price difference.
• Return shipping fees will be covered by the customer unless the exchange is due to a factory defect.

📌 All returned and exchanged devices will undergo a thorough inspection by our engineers before approval.

🔍 Authenticity & Quality Assurance

✅ Guaranteed Original & Authentic iPhones

• No fake, modified, or assembled units—we only sell genuine Apple iPhones.
• Each device supports official Apple website serial number verification for authenticity.
• Devices undergo strict multi-point quality testing to ensure full functionality.
• You can confirm authenticity through official Apple authentication services.